Privacy Policy

1. Who We Are

SilverOak Senior Living is a boutique senior residential care facility located at Sreerampore, Dakhin Gobindapur, South 24 Parganas, Kolkata – 145, West Bengal, India. We operate the website silveroakseniorliving.com.

We are committed to protecting your personal information and your right to privacy. If you have any questions about this policy, please contact us at info@silveroakseniorliving.com.

2. Information We Collect

We collect information you voluntarily provide when you:

• Fill out our contact form (name, email, phone number, location, message)
• Call or email us directly
• Reach out via WhatsApp

We also automatically collect certain information when you visit our website:

• Pages visited and time spent on each page
• Your general location (country/city level)
• Device type, browser, and operating system
• How you found our website (Google search, direct link, social media)

This automatic data is collected through Google Analytics and does not personally identify you.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries about accommodation and care
• Schedule visits and consultations
• Send you information about our services when requested
• Improve our website based on how visitors use it
• Understand which pages and content are most helpful to families

We will never sell, rent, or share your personal information with third parties for marketing purposes.

4. Cookies

Our website uses cookies — small text files stored on your device. We use:

• Analytics cookies (Google Analytics) — to understand how visitors use our site. These are anonymous and do not identify you personally.
• Preference cookies — to remember your cookie consent choice.

You can accept or decline cookies using the banner shown when you first visit our site. You can also control cookies through your browser settings at any time. Declining analytics cookies will not affect your ability to use the website.

5. Third-Party Services

We use the following third-party services that may process your data:

• Google Analytics — website traffic analysis. Google Privacy Policy
• Netlify — website hosting and contact form processing. Netlify Privacy Policy
• WhatsApp — optional communication channel. WhatsApp Privacy Policy

6. Data Storage & Security

Contact form submissions are stored securely by Netlify and forwarded to our email. We take reasonable steps to protect your information from unauthorised access, loss, or misuse.

We retain contact enquiry data for up to 2 years, after which it is securely deleted unless we have an ongoing relationship with you.

7. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information
• Withdraw consent for us to contact you at any time

To exercise any of these rights, email us at info@silveroakseniorliving.com and we will respond within 7 business days.

8. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: info@silveroakseniorliving.com
• Phone: +1 949-229-3895
• Address: Sreerampore, Dakhin Gobindapur, South 24 Parganas, Kolkata – 145, West Bengal, India